PLEASE SEE OUR COVID-19 UPDATE PAGE FOR INFORMATION RELATED TO POLICY CHANGES DURING THIS TIME.
Standard ground shipping on Apple products is free of charge. PLEASE NOTE: Signature is NOT required for ground delivery service on any products. Please be aware of when your package is scheduled for delivery and ensure that someone is available to accept the delivery. If someone will not be available to accept delivery, the courier is free to release the package without anyone present. They may leave your package at the doorstep, or somewhere outside of the delivery location.Appogee is not liable for any damage, loss or theft if someone is not present for delivery with a non-signature required shipping service. We recommend selecting Signature Required Ground Shipping during the checkout process. Once your order is released for shipment, we are not able to make any modifications to the shipping method or address
Free shipping may not apply to heavyweight or oversize items, shipments that require special services such as lift gate or inside delivery and/or shipments to Alaska and Hawaii. *
Most orders for product in stock will ship within 24 hours (does not apply to orders requiring freight carriers or special services).
Orders shipped via ground service generally arrive within 2-3 business days after order processing. Orders must be placed by 3:00PM EST to start processing on the same day. Orders are processed daily and shipped out Monday through Friday.
* The free ground shipping policy does not include any of the following service/delivery charges if imposed by carrier: address correction fees, accessorial fees, COD fees, delivery area surcharge, delivery detention fees, duty and tax fees, fuel surcharges, inside delivery fees, lift gate service fees, oversize or heavyweight handling fees, residential delivery fees, return/refusal fees, rural ZIP code fees, security fees, signature confirmation fees. If charged, these fees will be added to your invoice.
Services offered include: 2nd day, standard overnight, priority overnight and Saturday delivery.
Not all service levels are available to all ZIP codes. Not all ZIP codes within a designated service level have the same delivery commitment time.
Expedited shipping methods may carry a different shipping cut-off time than ground services.
Expedited shipping may not be applicable for certain custom builds.
The cost for expedited shipping is calculated based upon carrier, service level, shipment weight, shipment size, shipping distance, delivery location, any special services, surcharges and value of the order.
All applicable charges for shipping and handling will be added to your invoice.
Purchases are not applicable for In-Store pickup.
Appogee does not ship to PO Boxes.
Certain upgrades that are selected at checkout may make Mac purchases a custom order, or CTO. Some CTOs are kept in stock and available for immediate shipment. Other CTOs are built per your specifications by Apple. This build time requires about 5 to 7 business days and then ships from there. Expedited shipping may not be applicable on certain custom builds. Once a CTO machine is preparing for shipment it cannot be canceled or returned.
Purchaser may request that Appogee bill their carrier account for shipping. If you request special shipping or handling, you will bear the risk of loss in transit and will be responsible for filing a claim with the carrier.
This shipping policy is subject to change at any time, without notice.
Please refer to Product Availability for more information on when your order will ship.
Once your order is placed, you can check the status by logging in to your account and viewing "Account Dashboard" or "My Orders." Upon shipment, you will receive an email notification with tracking details, as well.
Shipments Damaged in Transit
Should an order arrive at the final destination with visible damage to the packaging, please refuse the shipment and contact your Appogee sales representative or email firstname.lastname@example.org within 24 hours with a description of the damages. Upon notification, we will promptly ship you a replacement order (dependent upon stock) and initiate a damage claim to credit the initial shipment to your account.
If a damaged shipment is accepted, please contact Appogee within 24 hours to initiate a damage claim. Please include pictures of the damaged shipment as supporting documentation and keep all packaging that the product(s) arrived in for the carrier to inspect.